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Our Customers

ReMedPar has approximately 3,000 customers worldwide, including Multivendor Service Organizations (MSO), Independent Service Providers (ISP), Integrated Delivery Networks (IDN), Group Purchasing Organizations (GPO), Diagnostic Imaging Centers, and Hospitals.

Testimonials

This video highlights a few of ReMedPar's customers describing their experiences working with ReMedPar.

I have been buying medical equipment parts from ReMedPar for the last 7 years and I have always found parts to be in excellent condition, well packed and fully functional. I have never had any problems with a part and the parts have always worked without any problem.

If I need a part my first call goes to ReMedPar. I visited the ReMedPar facility, and I was delighted to see an amazing test set up. The flying probe scanner for repair of PCBs is very capable equipment. I was amazed to see several test bays and quality assurance set ups. That made me understand the length to which these folks go to, to ensure that the part always works flawlessly on arrival at site. Keep it up. Good luck.

With best regards,

Sanjiv Goyal
President, RadMedical
Bhopal, India

Hi Shannon,
I just want to say thank you for all you and ReMedPar have done for our Clinical Engineering group at here St. John's. I haven't run the numbers, but the savings on GE AdvantX & AMX-4 parts -- just in the last 6 months alone -- has got to add up to tens of thousands of $$$.

You, Julie, Pam, Jennifer and all who help us out in Customer Support are a pleasure to work with.

Also, the guys in Tech Support are always accessible, and they really know their stuff. Herb, John, Will, Jim, and Robert have helped us through numerous tough problems, and their expertise is a big part of what we get when we order from you.

Again, thanks and we'll talk to you soon.
Sincerely,

Chuck Kaufmann
Clinical Engineering
St. John's Hospital
Springfield, MO

ReMedPar has a large inventory of parts for a wide range of modalities as well as great customer service. We definitely give them a call during our Imaging parts search. The benefit of having them as a parts supplier located here in town has been invaluable.

Shannon McNutt
Senior Imaging Specialist, CT/MR
Saint Thomas Hospital - Nashville, TN

Dear Jim,
As a vendor it is a pleasure to work with ReMedPar. Every time your sourcing team calls they have complete and accurate information, which makes sourcing the correct product easy. Sourcing the correct product contributes to the extremely low rate of return and is a key indicator that your customers are receiving the correct supplies they need when they need them.

I did have an opportunity to visit your facility twice in the last year and both times it was apparent that ReMedPar has a professional staff from the top down. Your quality system is superb and it is evident from the clean work areas to the warehouse where your inventory is neatly packaged, documented and stored. It is easy to see that the people that work for ReMedPar take pride in their job.

Knowing the commitment to quality that ReMedPar has and consistently demonstrates, we are proud to be one of your key suppliers.
Sincerely,

Mike Weber
Alpha Source Inc. Key Account Manager

This letter is in reference to one of your Customer Service Representatives. Her name is Julie and I have been utilizing her support for my 35 radiographic system hospital since October 2007. My association with her came about accidentally when my supervisor offhandedly suggested I try giving Remedpar a call for availability of some expensive replacement parts I required. At that time I had no idea how rewarding and helpful it would become.

My first experience netted a savings of $1600. Since that initial order I have come to rely on her expertise, tenacity in locating hard to find parts and personable customer service skills in supplying 95% of my needs. Her customer service skills far overshadow what I have received from either ********** or ****************. I understand this is what her job is but, through continual reinforcement, I have come to expect a more positive customer experience than I receive from any other supplier. I repeatedly sense not only an urgency to supply my needs but a personal commitment to do so. I feel like I am her only customer. Occasionally she expends considerable effort just to be informed that I will not need the parts after all. Instead of garnering a feeling of wasted time on her part, I feel a disappointment that she will not be able to help me on that occasion. I get a sense that my problem has become her problem and in a high pressure service environment that translates into having another player on my team in maintaining my radiographic systems.

I am not one to write letters of commendation unless they are truly warranted but in this case I am compelled to do so due to the magnitude of assistance I have received and the quality in which it has been delivered. All I can do is thank her but hopefully you will be able to reward her in some more substantial way.

Thank you Remedpar, for your time, your support and thank you Julie for all of your help.

Arthur Messick
Diagnostic Imaging Technician
Holy Name Hospital, NJ

Dear Yolanda and Shannon,
I just want to let you know that I must stop for a second to say what a great job that you two do for me. Not just me because all of us engineers talk and your dedication is exceptional across the board. I appreciate you because the way you go that extra step and follow up to make sure that I get the parts. I get involved in some pressure cooker situations (like last week into the weekend) with big time customers and the last thing I want to tell the customer is that I could not get the parts. When we team up on a call there is a calmness that I get because once I tell you what I need, to me it's done. Move to the next call and that part will be there. Please promise you will always be there for us and Thanks for everything you do!!

Goren Mims
Diagnostic Imaging Engineer
Masterplan, FL